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Privacy Promise
Your Personal Information and Our Commitment to Privacy at Josh's Care Company
At Josh’s Care Company, we value your privacy and want to ensure that you have a clear understanding of how we collect, use, store, and share your personal information. Please take a moment to read our Privacy Promise, which outlines our practices and your rights. If you have any concerns or complaints, we provide information on how to contact us and relevant organisations.
Who we are
We are Josh’s Care Company Limited, registered number 12362176, Registered office: Markland Farm Markland Lane, Bridal Path, Elmton, Derbyshire, England, S80 4LX. As a data controller, we are responsible for processing your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act (DPA) 2018.
Our Data Processing Principles
We want to assure you that all the information we collect is processed in a lawful, fair, and transparent manner. We ensure that it is relevant, accurate, up to date, and retained only for as long as necessary. Furthermore, we have implemented security measures to keep your data safe and secure.
Information We Collect:
We classify personal information into two categories: Personal Data and Special Category Data. Personal Data includes details like your name, address, contact information, financial information, and health and lifestyle details relevant to the services we provide. Special Category Data includes information regarding your health, medical history, and treatments.
How We Collect Information:
We collect your information through various channels, including our website, telephone, email, post, face-to-face interactions, and social media. Additionally, we may obtain information from service providers, such as IT and telecoms support, payment systems, marketing platforms, and more. When you visit our website, we may collect device identifiers and other relevant data for statistical and analytical purposes.
Information from Other Sources:
In some cases, we may gather additional information about you from third parties, including social and healthcare professionals and public bodies. This includes information from organisations involved in delivering, commissioning, or reviewing public services.
Purpose of Collecting and Using Your Information:
We process your information based on different legal bases, such as consent, contractual obligations, compliance with the law, and legitimate interests. The purposes include preparing care plans, communicating with you and relevant professionals, arranging care provision, managing payments, handling complaints, and performing market research.
Sharing Your Personal Information:
We share your information with external social and healthcare professionals, your nominated representatives, law enforcement authorities (when required), public bodies, and relevant internal personnel. We may also engage third-party data processors and service providers to support our operations and service development. Rest assured that we do not sell or trade your personal information without your consent.
Data Transfers and Storage:
We transfer and store data within the UK, the European Economic Area (EEA), and other third countries. We ensure that appropriate safeguards are in place for data transfers to protect your privacy rights.
Keeping Your Personal Information Secure:
At Josh’s Care Company, we have implemented organisational and technical security measures to safeguard your personal information and restrict access. We have procedures in place to detect and respond to potential data breaches.
Your Rights:
As an individual, you have various rights over the use of your information. These include the right to access, correct, object, restrict processing, and withdraw consent. You can also request erasure of your data under certain circumstances. Additionally, you have the right to data portability and to object to automated decision-making.
Contact Us:
If you have any questions, wish to exercise your rights, or need to contact our Data Protection Officer, you can reach out to us via email at info@joshscarecompany.com
